About the shipping
Production & Processing Time
All items at ElkoyTCG are made to order. Once your order is placed, we typically require 3-4 business days to produce the item before shipping.
Due to our production schedule, we batch orders as follows:
- Orders are collected through the week and go into production each Tuesday.
- Production is completed, and items are shipped by Saturday (Spain local time).
- On rare occasions, production may extend into Monday-Wedenesday of the following week due to high demand or other circunstances, so I ask you for patience.
Note: If you place an order on a Wednesday (or later in the week), it will be processed with the next Tuesday batch.
Shipping Methods & Delivery Times
| Shipping Type | Estimated Time | Notes |
|---|---|---|
| Standard Shipping | 1–2 weeks (depending on destination) | May vary depending on local postal or courier services |
| Express Shipping | 5–8 days | Faster option, subject to regional constraints |
Once your order ships, we will send you an email with the tracking number. .
Shipping Costs & Zones
Shipping costs will be calculated at checkout based on your location, weight, and chosen method. Free shipping may be offered as a promotion depending on order value or specific regions.
We reserve the right to limit or refuse orders from certain regions or jurisdictions depending on production and courier constraints.
Lost or Delayed Shipments
If your package does not arrive within the expected timeframe, or you suspect it is lost in transit, please contact us promptly with your order number. We will investigate with the carrier and, if confirmed lost, either reship the item or issue a refund, depending on the situation.
International Orders & Customs
For international orders, charges ARE INCLUDED at checkout but even if they are included, duties can be very random sometimes. I would say in over 1k orders maybe 1 have to pay and we do not take responsibility on this one.
Please note that customs inspections may lead to delays beyond standard delivery estimates.
Contact & Support
If you have any questions or issues regarding shipping, feel free to reach out to us:
elkoytcg@gmail.com
We strive to ensure your order arrives in excellent condition and as promptly as possible.